Gamers who purchased the wrong Pokemon Sword and Shield DLC are now being taken care of by Nintendo’s recently launched customer support line.
Nintendo customer service has got their hands full recently as several Pokemon and Nintendo gamers have unfortunately purchased the incorrect DLC.
Nintendo reportedly is assisting despite their “non refundable” policy on their DLC items.
As per Nintendo
“When purchasing the Pokémon Sword Expansion Pass or Pokémon Shield Expansion Pass, please ensure you select the one that corresponds with the version of the game you own… If you mistakenly purchased the incorrect pass, please contact customer support.”
Players have been routed by Nintendo’s official Twitter page to their USA-customer service after they mistakenly placed an order on the incorrect pass.
This dilemma seem to have rooted from Pokemon Sword and Shield Expansion Pass.
Official Trailer for the Pokemon Sword and Shield Expansion Pass
To make the long story short, each of Pokemon Sword and Pokemon Shield have their respective DLCs.
Both Pokemon Sword and Pokemon Shield include downloadable content. However, they are only compatible with their own pass-and not vice versa.
Later this year, the Isle of Armor and the Crown Tundra will be released as part of the new DLC.
Every region features fresh Dojos, new places, and Pokemon to capture.
Nintendo appears to be going above and beyond with the Pokemon Sword and Shield Expansion Pass DLC, even if they don’t need to since acquiring this DLC serves to remind buyers of the various editions.
However, many of these gamers are possibly kids who might not have comprehended the distinctions.
Although clueless of what assistance Nintendo is providing without actually calling the support line, we can only assume that they have incorporated a certain technical approach to switch to the appropriate DLC.
Nintendo also suggests buying the DLC through an in-game purchase and not through the eShop.
Direct purchases from inside the game guarantee that the most accurate version has been applied.
However, this seems to be an odd occasion and something that several players find quite disorienting.
It defies any sense of logic why there are two different versions of Sword or Shield when the DLC is the same.
The customer support is the least Nintendo could do since they were the ones who first caused the issue.
However, while I believe that the rationale behind this strategy will stay as a mystery to people, huge corporations like Nintendo should see this as a lesson that they need to consider in their next DLCs.